Free Delivery...
Our Free Delivery is on all our products available online, no matter how small your order, delivery is always FREE!!! However this free delivery is for UK Mainland addresses, which includes all of England and Wales and part of Scotland. We can still deliver to Northern Ireland, Scottish Highlands and Channel Islands, however this will incur an additional delivery charge, which will depend on the order, the following postcodes in Scotland will incur an additional delivery charge:
IV (all), KW1 - 14, PA34, PA37 - 39, PH19 - 41, PH49 - 50
For a price for delivery to all other areas please email us or call us today.
Delivery Times & Days
Flooring UK offer a FREE next day delivery on all our products in stock. Orders out of stock will be ordered immediately and once we receive it we will send out on a next day service, you are welcome to call us anytime to check stock of any products before ordering. Orders received before 13:00 for stock goods will be sent out for next working day delivery, deliveries are Monday - Friday. Deliveries can be anytime between 08:00 - 18:00, ETA (estimated time of arrival) cannot be given, however if your order is in stock and you would like it to arrive before a certain time or on a Saturday, we can arrange this for an additional fee, please request this before ordering.
Upon Signing for Delivery
Please read the following carefully:
Once you have received your order, please inspect all items carefully to ensure none of the goods have been damaged during transit. Even if it involves unwrapping the bubble wrap or container the goods have arrived in to greater inspect the goods, it essential that when signing the couriers delivery notes, you are happy with the condition the goods are in. In the event that the goods have become damaged during transit, inform the driver who will tell you the procedure and ensure on the paperwork damaged goods has been noted. This then ensures we can claim back the cost of the goods and issue you with a replacement or full refund.
Missed Delivery what happens next...
If you are out when our courier attempts to deliver your goods, they will post a card through your letterbox, which informs you of when they attempted delivery, it will have the relevant information on it and a telephone number to call to re-arrange delivery for another day. If you fail to contact the courier, they will attempt to deliver the next working day, if nobody is in to take the goods a second time from the courier, then they will take the goods back to your local depot. The goods will be held here for 2 days, within this time we will be contacted by the courier of the 2 failed delivery attempts and then we will contact you. From this point there are 2 options:
1. you collect the goods free of charge from the local depot to you were the goods are being held, you will need to contact the courier for available pick up times and need 2 forms of identification when going to collect the goods.
2. for a 3rd attempt for delivery you will need to pay a release fee to us (Flooring UK) of £5.00 and goods will be attempted a 3rd time.
If none of the above occurs and parcels are left in the depot, after 2 days your goods will be sent back to us at Flooring UK and we will advise you of the re-sending charge of the goods based on the consignment.
Returns & Cancellations
In the event that you wish to cancel your order, you have 7 days from the date of order to do so. In the event that the goods have been delivered and you wish to cancel the order you must first inform us of your intention to cancel, then return the goods to our registered address. Customers are responsible for arranging delivery and any costs that may apply for the return of goods. Goods must be returned in same packaging and condition as received. Upon return we will inspect the goods, if we believe they are not in the same condition as they were sent out we will refuse the return. However if they appear to be in 'new condition' we will refund the amount of the goods, not including return costs less a 20% restocking charge. Flooring UK only accept whole orders, part orders are not accepted as a return.
Manufacturer Faults
Please inspect all goods prior to installation, if you are unfortunate to find any faults with our products before installation please contact us immediately and we will try to resolve any problems. It is essential all products are inspected prior to fitting. Any faults noticed after the products have been installed, need to be photographed and emailed to us for inspection, where we can take the necessary procedures. Photography evidence is the first action needed emailed to stephenl@flooring.uk.com for any complaint with faulty goods.